Frequently Asked Questions – K9AT
Thoughtfully structured to help you find answers quickly — whether you’re new here, sniffing around, or part of the pack.
Orders & Products
Are your products made to order?
Yes — everything at K9AT is created just for you once you place an order. That means no dusty shelves, no warehouses, and no overproduction. Just purpose-made products with heart.
Do you hold items in stock?
We don’t keep mass stock. Each item is individually produced with care and precision after you order — one of many small steps we take to reduce waste and protect our planet.
Can I customise or personalise an item?
Some products (like prints and certain accessories) may be available in limited personalised runs. We're adding more soon — keep an eye out via Instagram or join our pack email list for early access.
Do you offer gift wrapping or notes?
Not yet — but we’re working on it! In the meantime, our packaging is minimal, clean, and presentation-worthy. Many customers send items as surprise gifts directly.
Breed Drops & Collections
How do the breed drops work?
Each month, we shine the spotlight on a handful of dog breeds — introducing fresh designs, exclusive gifts, and fun breed facts. It’s part of how we keep things playful and personal.
My dog’s breed isn’t listed — can I request it?
Absolutely. We’re building toward all 225+ UK-recognised breeds, and suggestions help guide the order. Email us at support@k9at.co.uk or drop a message on social.
How will I know when my breed is released?
Join our email list or follow us on Instagram @k9at_uk. You’ll get first access to breed announcements, giveaways, and early-bird drops.
Gifting & Occasions
Do you offer gifts for birthdays, Christmas, or dog mums/dads?
Yes! That’s what we do best. From mugs and totes to wall art and seasonal bundles, you’ll find plenty of meaningful gifts for dog lovers. Check out the [K9AT Gifting Co.] section for ideas.
Do you offer digital gift cards?
Not yet — but they’re on the roadmap. If you’d like to be notified when they launch, you can [join the pack here].
Delivery & Shipping
Where do you ship to?
We currently ship throughout the United Kingdom. Every order is dispatched from right here in the UK using trusted national carriers.
How much is shipping?
We offer standard UK shipping at a flat rate of £5.95, or free when you spend over £75.
How long will my order take?
Most orders are on their way within a few working days, but times may vary depending on the item. You’ll receive a tracking update via email as soon as your order is ready to go.
Can I track my order?
Yes — once dispatched, you’ll receive an email with a tracking link so you can follow your order's journey.
Returns & Issues
Do you accept returns or exchanges?
As everything is made to order, we’re unable to accept returns unless your item arrives damaged, defective, or significantly different from what you ordered. See our [Returns & Shipping Policy] for full details.
What if my item arrives damaged or incorrect?
We’ll put it right. Contact us at orders@k9at.co.uk within 14 days of delivery, including your order number and a description or photo of the issue.
Can I return something if I change my mind?
We don’t offer returns for change of mind or incorrect sizing — so please double-check the size guides and product info before you order.
Sustainability & Ethics
Is K9AT an eco-conscious brand?
Yes. We only make what’s needed, when it’s needed. Our made-to-order model helps cut waste, reduce overproduction, and eliminate unnecessary stock.
Do you use ethical suppliers?
We work with fulfilment partners that prioritise quality, safety, and sustainability. Every product is selected with care — not just for how it looks, but for how it’s made.
About K9AT
Who runs K9AT?
K9AT is a British, family-run business based in the West Country — founded by dog lovers, powered by storytelling, and guided by a deep belief that dogs make everything better.
Who is Sara @ K9AT?
Sara is our editorial voice, customer listener, and quiet creative engine behind the scenes. She's the one who notices what others miss — the subtle stories, the unspoken needs, the moments that deserve to be felt, not just sold.
She helps shape everything from product tone to gifting copy and breed features, with a dog-mum heart and a sharp eye for honesty. She holds the emotion in the system — making sure things land where they matter most.
Follow @sarak9at Journalistic Editor @ K9AT. Storyteller-in-Chief – Wag more. Worry less.
Who is Matt @ K9AT?
Matt is our systems wrangler, breed spotlight lead, and resident detail hawk. He’s the one behind the surprise drops, collection rollouts, and the logistics that make K9AT run like a well-trained collie.
Stories, gear, and adventures for life with dogs. Partner at K9AT – Designed Premium for Dog Lovers.
Built for connection. Crafted with purpose. Every detail celebrates the bond between people and their dogs.
He posts often, when he does — it’s worth catching. Matt keeps the gears turning, the tone consistent, and the gifting experiences sharp and timely. If it works quietly and lands right, Matt was probably involved.
Follow @mattk9at on social for sneak peeks, giveaways, and the occasional tail-wagging insight.
And who’s Inde?
Inde is our ultra-intelligent Border Collie — she handles customer service in the bottom-right corner of your screen, click on the chat with us message envelope. Seriously. Say hello.
Want to Follow the Journey?
We post sneak peeks, behind-the-scenes moments, breed drops, and the occasional giveaway — all in real time.
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Links – Follow the pawprints
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K9AT – K9AT on Facebook
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Sara – Sara @ Facebook
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Matt – Matt @ Facebook
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Instagram – @k9at_uk
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TikTok – @matt_k9at
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X (Twitter) – @k9at_uk
We’re a small British team, and every follow, like, or bark helps us grow. Join us for the moments between the products.
Still Need Help?
If you didn’t find what you were looking for, just drop us a message at support@k9at.co.uk.
We’re a helpful pack — and one of our team will be happy to help.