Privacy & Terms

K9AT – TERMS AND CONDITIONS OF SALE, WEBSITE USE, AND PRIVACY POLICY

1. Terms and Conditions of Sale and Website Use
2. Definitions and Interpretation

1.1. In these Terms and Conditions, unless the context otherwise requires, the following definitions shall apply:

1. "K9AT" refers to the sole trading business operated under the trading name K9AT;
   b. "Website" means www.k9at.co.uk and any related services offered by K9AT;
   c. "Customer," "You," and "Your" refer to any person accessing, browsing, or purchasing via the Website;
   d. "Products" means goods and/or services provided through the Website;
   e. "Terms" means these Terms and Conditions and all incorporated policies and agreements;
   f. "Privacy Policy" refers to Part II of this document, governing data collection and protection practices.
2. Business Information

2.1. K9AT is operated by a sole trader based in the United Kingdom. Full trading and contact details are set out in Annex A.

2.2. All references to K9AT throughout this document are to the sole trading business and not to any incorporated entity unless otherwise stated.

2.3. Customer service queries should be directed to support@k9at.co.uk.
Data protection queries should be directed to legal@k9at.co.uk.

2.4. All operations are conducted under the laws and jurisdiction of England and Wales.

3. Acceptance of Terms

3.1. By accessing or using the Website, You acknowledge that You have read, understood, and agreed to be bound by these Terms without modification.

3.2. If You do not agree to these Terms, You must refrain from using the Website and related services.

3.3. K9AT reserves the right to modify these Terms at its sole discretion. Continued use of the Website following any changes shall constitute acceptance of those changes.

4. Products, Pricing, and Orders

4.1. All Products displayed on the Website are subject to availability and may be withdrawn at any time without notice.

4.2. Prices are stated in GBP (£) and are final at the time of order placement unless expressly stated otherwise. K9AT is not VAT registered; no VAT is charged.

4.3. By placing an order, You offer to purchase Products in accordance with these Terms. K9AT reserves the right to accept or decline orders at its sole discretion without liability.

4.4. K9AT reserves the right to:

1. Refuse or cancel any order for any reason;
   b. Limit quantities purchased per Customer;
   c. Require additional verification before accepting any order.
2. Delivery, Risk, and Title

5.1. Delivery times provided are estimates only and are not guaranteed. K9AT shall not be liable for any delay in delivery howsoever caused.

5.2. Risk in the Products shall transfer to the Customer immediately upon dispatch from K9AT’s premises or those of its suppliers, irrespective of the method of delivery.

5.3. Title to the Products shall remain with K9AT until full payment is received. Until title passes, the Customer shall:

1. Hold the Products as fiduciary bailee and agent for K9AT;
   b. Maintain the Products in satisfactory condition;
   c. Keep the Products insured against all risks.
2. Cancellations, Returns, and Refunds

6.1. The Customer shall have the right to cancel an order within fourteen (14) days following receipt of the Products, without giving any reason, in accordance with the Consumer Contracts Regulations 2013. Cancellation must be communicated clearly and unequivocally to K9AT via written notice sent to support@k9at.co.uk.

6.2. In order to qualify for a refund, Products must be returned by the Customer:

1. In an unused, resalable condition;
   b. In the original packaging with all tags, labels, and accessories intact;
   c. Accompanied by proof of purchase and the Customer’s full order details.

6.3. The costs associated with the return of Products shall be borne solely by the Customer unless the Products are defective or misdescribed.

6.4. Upon receipt and satisfactory inspection of returned Products, K9AT shall process refunds within fourteen (14) calendar days. Refunds shall be made using the same payment method originally used by the Customer, unless expressly agreed otherwise.

6.5. Outside the statutory cancellation window, any refunds, exchanges, or credits offered shall be entirely at the sole and absolute discretion of K9AT.

6.6. K9AT shall not be liable for Products lost, delayed, or damaged in transit during the return process, and it is the Customer’s responsibility to insure returned goods appropriately.

7. Intellectual Property

7.1. The Customer acknowledges and agrees that all intellectual property rights subsisting in the Website, its content, design, imagery, logos, branding, trademarks, and any Products sold thereon are the exclusive property of K9AT, unless otherwise expressly stated.

7.2. Except as explicitly permitted by law, the Customer shall not:

1. Copy, reproduce, modify, distribute, republish, download, display, post, or transmit any part of the Website in any form;
   b. Reverse engineer, disassemble, decompile, or otherwise attempt to derive source code from the Website software;
   c. Create derivative works based on any content, material, or Products supplied by K9AT;
   d. Use any trademarks, service marks, trade names, logos, domain names, or other brand features without prior written consent from K9AT.

7.3. Any unauthorised use of the intellectual property belonging to K9AT shall constitute a breach of these Terms and may result in immediate termination of access to the Website and further legal action without limitation.

8. Customer Obligations and Conduct

8.1. The Customer agrees, represents, and warrants that:

1. All information provided during registration and use of the Website is accurate, current, and complete;
   b. They shall not engage in any activity that may compromise the security, stability, or performance of the Website;
   c. They shall not use the Website for unlawful purposes, including but not limited to fraud, money laundering, or dissemination of offensive content;
   d. They shall refrain from attempting to gain unauthorised access to any part of the Website, its server infrastructure, or connected systems.

8.2. K9AT reserves the absolute right to suspend or permanently terminate the Customer’s access to the Website without notice in the event of a breach or suspected breach of these Terms.

8.3. Any costs incurred as a result of a Customer’s unlawful or negligent conduct shall be recoverable by K9AT on a full indemnity basis.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, K9AT hereby disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.

9.2. K9AT shall not be liable to any Customer for any indirect, incidental, special, punitive, or consequential loss or damage whatsoever, including but not limited to loss of profits, business interruption, loss of business opportunity, goodwill, reputation, or data.

9.3. Without prejudice to the foregoing, K9AT’s total aggregate liability to any Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total sum paid by the Customer for the relevant Products giving rise to the claim.

9.4. Nothing in these Terms shall exclude or limit liability for:

1. Death or personal injury caused by negligence;
   b. Fraud or fraudulent misrepresentation;
   c. Any matter in respect of which it would be unlawful to exclude or restrict liability.
2. Indemnity

10.1. The Customer agrees to indemnify, defend, and hold harmless K9AT, its directors, officers, employees, agents, licensors, and suppliers, from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of:

1. Any breach of these Terms by the Customer;
   b. Any violation of applicable law by the Customer;
   c. Any transaction or interaction undertaken through the Website by the Customer.

10.2. K9AT reserves the exclusive right to assume the defence and control of any matter subject to indemnification by the Customer, in which case the Customer agrees to cooperate fully and promptly with K9AT in asserting any available defences.

11. Third Party Services

11.1. The Website may contain links to websites, platforms, or services owned or operated by third parties ("Third Party Services"). These links are provided solely for the convenience of the Customer.

11.2. K9AT makes no representations, warranties, or guarantees in respect of any Third Party Services and shall not be responsible for their content, functionality, reliability, or compliance with applicable law.

11.3. Access to and use of any Third Party Services is entirely at the Customer’s own risk. The Customer is advised to carefully review the terms and policies applicable to those Third Party Services before engaging with them.

12. Force Majeure

12.1. K9AT shall not be liable for any failure or delay in performing any of its obligations under these Terms if such failure or delay is caused by events, circumstances, or causes beyond its reasonable control, including but not limited to:

1. Acts of God, floods, droughts, earthquakes, or other natural disasters;
   b. Epidemics or pandemics;
   c. Terrorist attacks, civil war, civil commotion or riots;
   d. War, armed conflict, imposition of sanctions, embargoes, or breaking off of diplomatic relations;
   e. Nuclear, chemical, or biological contamination;
   f. Collapse of buildings, fire, explosion, or accident;
   g. Labour or trade disputes, strikes, industrial action, or lockouts;
   h. Interruption or failure of utility service.

12.2. In such events, K9AT’s obligations shall be suspended for the duration of the Force Majeure event.
K9AT shall make reasonable efforts to mitigate the impact of the Force Majeure event but shall not be obligated to procure alternative performance if it would involve unreasonable expense or difficulty.

13. Waiver and Severability

13.1. No failure or delay by K9AT in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy.

13.2. If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
If such modification is not possible, the provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

14. Governing Law and Jurisdiction

14.1. These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales.

14.2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

1. Privacy Policy and Data Protection
2. Introduction

1.1. K9AT is committed to protecting the privacy and security of its Customers' personal data.

1.2. This Privacy Policy explains how K9AT collects, uses, discloses, and protects personal information obtained through the Website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Collected

2.1. K9AT may collect and process the following categories of personal data:

1. Name;
   b. Postal address;
   c. Email address;
   d. Telephone number;
   e. Payment details;
   f. IP address and device information;
   g. Purchase history and preferences;
   h. Information collected through cookies and tracking technologies.
2. Methods of Data Collection

3.1. Data may be collected through:

1. Forms completed on the Website, including order forms, enquiry forms, and registration forms;
   b. Correspondence with K9AT by email, telephone, mobile data & apps or any social media formats & the such like;
   c. Automatic technologies such as cookies, pixels, resale, server logs, and web beacons.
2. Purposes for Data Collection

4.1. Personal data is collected and processed for the following purposes:

1. To process and fulfil Customer orders;
   b. To provide Customer support and respond to enquiries;
   c. To administer and maintain the Website;
   d. To comply with legal and regulatory obligations;
   e. To send marketing communications where the Customer has consented;
   f. To analyse and improve the Website, Products, and services.
2. Lawful Basis for Processing

5.1. K9AT processes personal data under the following lawful bases:

1. Performance of a contract — processing necessary to fulfil a Customer order;
   b. Compliance with a legal obligation — such as accounting or tax reporting;
   c. Legitimate interests — operating and improving the Website and business;
   d. Consent — for marketing communications and non-essential cookies.
2. Data Sharing and Disclosure

6.1. K9AT may disclose personal data to:

1. Payment processors to facilitate Customer transactions;
   b. Delivery partners to dispatch Products;
   c. IT service providers to support Website infrastructure;
   d. Regulatory authorities if required by law.

6.2. K9AT does not sell, rent, or lease personal data to third parties for marketing purposes.

 

7. Cookies and Tracking Technologies

7.1. The Website uses cookies and similar tracking technologies to distinguish users, enhance functionality, and gather analytical information.

7.2. Types of cookies used include:

1. Strictly necessary cookies — required for operation of the Website;
   b. Analytical or performance cookies — to recognise and count visitors and analyse how they move around the Website;
   c. Functionality cookies — to recognise returning users and personalise content.

7.3. Customers may configure their browser settings to refuse some or all cookies. However, blocking essential cookies may impact Website functionality.

7.4. Further information on the cookies used and the purposes for which they are used can be obtained by contacting support@k9at.co.uk.

8. Customer Rights

8.1. Customers have the following rights regarding their personal data:

1. Right of access — to obtain confirmation as to whether personal data is processed and access to such data;
   b. Right to rectification — to correct inaccurate or incomplete data;
   c. Right to erasure ("right to be forgotten") — to request deletion of personal data;
   d. Right to restrict processing — to limit how personal data is processed;
   e. Right to data portability — to receive personal data in a structured, commonly used format;
   f. Right to object — to object to processing based on legitimate interests or direct marketing.

8.2. Requests to exercise these rights should be submitted to legal@k9at.co.uk. K9AT will respond within one calendar month.

9. Data Retention

9.1. K9AT retains personal data only as long as necessary for:

1. The purposes for which it was collected;
   b. Compliance with legal obligations;
   c. The establishment, exercise, or defence of legal claims.

9.2. When personal data is no longer required, it shall be securely deleted or anonymised.

10. International Data Transfers

10.1. K9AT does not routinely transfer personal data outside the United Kingdom.

10.2. If it becomes necessary to transfer data internationally, K9AT will ensure that:

1. Transfers are made to countries with adequate data protection laws; or
   b. Appropriate contractual safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).
2. Data Security

11.1. K9AT has implemented appropriate technical and organisational measures to secure personal data, including:

1. Secure servers with firewall protection;
   b. Encryption of data transmissions where appropriate;
   c. Regular security audits and assessments;
   d. Access controls to restrict access to authorised personnel only.

11.2. Despite these measures, the Customer acknowledges that no method of transmission over the Internet or method of electronic storage is completely secure.

12. Changes to this Privacy Policy

12.1. K9AT reserves the right to update this Privacy Policy at any time to reflect legal, regulatory, or operational changes.

12.2. Customers are advised to review this Privacy Policy periodically.
Material changes shall, where appropriate, be notified via the Website or by email.

Annex A – Legal Entity Disclosure

1. Business Ownership and Registration

1.1. The sole trading business known as K9AT is wholly owned and operated by:

Phillip Taylor
Principal Trading Address:
24 Upper Furlong,
Paulton,
Bristol,
Somerset,
BA2 0NN,
United Kingdom.

1.2. K9AT operates as a sole trader business and is not incorporated as a limited company or partnership.

1.3. All legal obligations, rights, and responsibilities under these Terms are enforceable against Phillip Taylor trading as K9AT.

2. Contact Details

2.1. For Customer Service enquiries:
support@k9at.co.uk

2.2. For Data Protection and GDPR-related matters:
legal@k9at.co.uk

3. Regulatory Compliance

3.1. K9AT complies with the following laws and regulations:

2003. The Consumer Rights Act 2015;
      b. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
      c. The Data Protection Act 2018;
      d. The UK General Data Protection Regulation (UK GDPR);
      e. The Electronic Communications (EC Directive) Regulations 2003.

3.2. K9AT is not VAT registered and no VAT number is applicable at this time.

4. Alternative Dispute Resolution

4.1. K9AT aims to resolve any Customer complaints or disputes promptly and amicably.

4.2. If a satisfactory resolution cannot be achieved directly, Customers may choose to engage a recognised Alternative Dispute Resolution (ADR) body within the United Kingdom.

4.3. K9AT is not obliged to participate in ADR proceedings unless mandated by applicable law, but will consider ADR in good faith.